Terms of Service

Welcome to Sylvia Brooks’ official website (www.sylviabrooks.com). By accessing or purchasing from this Site, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General Terms

This website is operated by Sylvia Brooks Music. Throughout the Site, “we,” “our,” and “us” refer to Sylvia Brooks Music. These Terms apply to all visitors, users, and customers of the Site. By using our Site or purchasing a product/service, you agree to these Terms.

2. Purchases and Checkout

  • Our Site uses secure industry-standard encryption (SSL) to protect your personal and payment information.
  • We accept major credit/debit cards and other secure payment methods listed at checkout.
  • You are responsible for providing accurate billing and shipping information. Errors may cause delays or failed transactions.

3. Shipping & Delivery

Domestic Orders

  • Orders typically process within 1–3 business days, plus transit time depending on the selected shipping method.
  • Delivery times may vary during holidays or high-volume periods.

International Orders

  • All prices are listed in USD.
  • International shipping times vary (average 1–6 weeks depending on service).
  • Customers are responsible for customs duties, taxes, and import fees charged by their local government.
  • We are not responsible for delays caused by customs or international carriers.

Disclaimer: We are not responsible for lost, stolen, or damaged packages once they are in transit. If an order is returned to us, we will refund the product amount (minus shipping and handling).

4. Returns & Exchanges

  • We offer exchanges or store credit within 30 days of delivery, provided items are returned in original condition.
  • Customers are responsible for return shipping costs.
  • Certain items are non-returnable, including signed merchandise, digital downloads, opened CDs/LPs, final sale items, and customized products.

For assistance, contact: 📧sylviabrooks.net@gmail.com

5. Event & Corporate Bookings

  • All booking inquiries for private events, corporate shows, or live performances are subject to availability and contract confirmation.
  • Deposits may be required and are non-refundable unless otherwise stated in writing.

6. Pre-Orders & Backorders

  • Pre-order items will ship on or around the advertised release date.
  • If your order includes pre-order items and in-stock items, the full order may ship together once all items are available.
  • Backordered items will be shipped as soon as they are restocked. Customers will be notified of significant delays.

7. Digital Downloads

  • Digital products (e.g., exclusive tracks, song downloads) are delivered electronically via the email address you provide.
  • Each digital purchase is limited to one download per transaction.
  • Digital items are non-refundable once delivered.

8. Intellectual Property

All content on this Site (music, lyrics, images, videos, logos, design, and text) is the property of Sylvia Brooks Music and is protected by copyright laws. Unauthorized reproduction, resale, or distribution is prohibited.

9. Limitation of Liability

We do not guarantee that our Site will be uninterrupted, error-free, or secure at all times. By using the Site, you agree that we are not liable for damages arising from product use, shipping delays, or technical errors beyond our control.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page, with the revised date noted above. Continued use of the Site after changes implies acceptance.

11. Contact Information

For questions about these Terms of Service, please contact:
📧 sylviabrooks.net@gmail.com